Refund policy

Returns and refunds

If you receive the wrong item or an item that is damaged or defective, contact us at hello@neferonapparel.com within 30 days of receiving it. Include your order number and a description of the issue. Photos may help us assess it.

We do not accept returns for change of mind, size or fit, or other reasons unrelated to an incorrect, damaged, or defective item, except where required by applicable law.

Please do not send an item back before contacting us. We’ll review your request and provide return instructions and an address if a physical return is needed. Items sent without prior authorization may not be accepted.

Refunds

Once we have assessed your request and, if required, received and inspected the item, we’ll let you know whether a refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact us at hello@neferonapparel.com.

Nothing in this policy limits rights you may have under applicable consumer protection law. For return or refund questions, email hello@neferonapparel.com.